Klaviyo has announced an agreement to acquire the team and technology behind AI customer-success company Agency.Ic. Agency will wind down on August 31, 2026, according to a notice sent to its customers.
The acquisition will bring Agency’s team and technology into Klaviyo. Agency co-founder and CEO Elias Torres is expected to become Klaviyo’s Chief Product Officer after the deal closes, where he will lead Klaviyo’s agent product line.
If you use Agency today, you should expect a transition. Agency says it will contact you directly about what the acquisition means for your account and data.
For Klaviyo customers, the acquisition comes with these benefits;
Customer success: Agency.Inc’s focus on customer success aligns with Klaviyo’s Customer Agent, which already handles customer conversations and can take actions on your behalf. The acquisition could help Klaviyo improve how that agent understands customer intent and responds to it. For your email program, the potential benefit is a closer connection between the campaign that starts the conversation and the AI that handles what happens next.
AI talent: Torres has spent years building customer-engagement software and AI agents, and the Agency team is expected to join Klaviyo following the deal’s closing. That gives Klaviyo additional engineering and product expertise as it develops its agent strategy.
