A notice from Instacart to delivery,
Hi,
We were made aware that during a recent order that you contacted a customer regarding tips on their order.
Unwanted contact with customers concerning tips, ratings, and misuse of the in- app chat tool are considered violations of the Independent Contractor Agreement and the Full-Service Shopper Account Access guidelines. The in-app chat tool should only be used to update a customer or for order-specific questions.
Providing service that leads to repeated customer complaints may be a violation of the Full Service Shopper Account Access Guidelines and is considered service that falls below acceptable standards as informed by industry norms and standards. To avoid losing access to your shopper account, we encourage your future services be provided pursuant to the Independent Contractor Agreement.
Please visit the Shopper Help Center in-app to learn more about tips and tip protection.
Best, The Instacart team