Depop Email Reply Denying Refund Due to Insufficient Proof

Thank you for reaching out.

After examining the escalated dispute between you and in the Resolution Centre, we noticed that you have not submitted detailed images or sufficient evidence for us to conduct a proper investigation. As a result, we will not be able to process a return or refund at this time.

…. Follow up email after refund was denied…

Thanks for getting in touch.

We can see that you’ve already reported the same issue through our Resolution Centre and got denied due to insufficient proof.

Can you please send some photographs that show the condition of the item as you received it? Make sure you include clear and detailed images of how your item differs from the listing. Also, do share any extra information around the condition or damage, or measurements showing a sizing discrepancy.

Published by Myet Editorial

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